Toi Ora
Toi Ora – the pinnacle of wellbeing – aims to improve Māori health outcomes by focusing on overall hauora.
He aha a Toi Ora?
What is Toi Ora?
Beyond health insurance, Toi Ora is an ecosystem of navigation, programs, and processes, centred on a Māori perspective of health.
Using data and our kaiārahi (navigators), our Māori health framework ensures that whānau have a holistic journey covering their treatment, health coaching and iwi or kaimahi programs.
We know that what we do works – from the data we receive, to our social return on investment, and most importantly through whānau feedback.
nib is proud to have co-developed this kaupapa alongside Ngāti Whātua Ōrākei, our foundation partner.
nib Toi Ora Programme
Did you know? Toi Ora has a 220% social return on investment*, signalling our ongoing commitment to breaking down financial barriers to affordable health insurance for whānau.
*NWO NZ based Pakeke from Impact Lab 2024 SROI report
He aha kei roto?
What's included?
nib works with each rōpū to provide a solution that best suits the needs of their hapū/iwi/organisation.
This might include:
Hospitalisation support
Hospitalisation support for surgical and non-surgical hospitalisation in private hospitals. This includes cover for cancer treatment.
Everyday health
Everyday health to cover basic day-to-day costs like the dentist, GP, getting new prescription glasses, rongoā Māori, prescriptions and physio.
Specialist cover for consultations
Specialist cover for consultations, health screenings and diagnostic procedures that don’t result in hospitalisation, including mental health support through counsellors, psychiatrists, and psychologists.
Other Add-ons and options to extend care
Add-ons and options to extend care for things like non-PHARMAC Drug cover, GPs or Dental and Optical support.
Health Management Programmes
nib’s Health Management Programmes are preventative programmes designed to support members who are at risk of chronic health conditions and are available at no additional cost. Programmes focus on simple lifestyle changes to minimise health risk and improve hauora.
Access to my nib App
Members can manage their whānau health insurance via the my nib app to claim online for treatment like GP, dental, optical and specialist consultations, view policy details and more.
All Toi Ora plans include:
Access to kaiārahi (navigators)
Access to wellness coaches
On site health checks
nib Balance - where you can track your physical health, mental wellbeing, sleep, nutrition, rest and activity in one place
Rōpū wellbeing strategy
Talk to us today to discuss an option that works for your iwi.
Ko wai mātou?
Who are we?
nib’s Iwi Initiatives team is dedicated to providing whānau with mana-enhancing, accessible, subsidised health cover. We’re excited to properly connect with you, understand your needs, and work towards closing the gap between Māori and non-Māori health outcomes, together.
“I enjoy connecting with whānau and ensuring their journey through the healthcare system goes as smoothly as possible…. meeting whānau in person who have benefitted from their health insurance, has been nothing short of amazing.”
– Rawinia, nib kaiārahi
Whānau kōrero
Whānau stories
Katrina’s story
Katrina Allen experienced support from nib first-hand after an aneurysm was found on her brain during a hospital visit. Feeling overwhelmed after her diagnosis, Katrina wasn’t sure what the next steps would be. Our Wellness Coaches were able to help Katrina with the next stages of her healthcare journey, offering ongoing personalised support.
Jamie’s story
After experiencing back pain and numbness in his feet, a visit to the GP ended up in multiple specialist appointments which revealed the need for lower spine surgery and around the same time Jamie was also diagnosed with two forms of cancer. Fortunately he had health insurance with nib, and was put onto our Cancer Care Programme.
Te ao Māori ki nib
Te Ao Māori at nib
Te Hononga
In 2017, we began a new journey to evolve the way we connect with te ao Māori. This evolved into the development of our ‘Te Hononga’.
This guides our journey to strengthening our relationship with te ao Māori, beginning with our cornerstone relationship with Ngāti Whātua Ōrākei, the development of Toi Ora and our Māori health framework, and our core pillars that underpin our approach to working with Māori rōpū.
Our team are supported by our nib Reo Ora app, designed by Kiwa Digital. This ensures that across the business we have the skills to support our Toi Ora members.
We would like to acknowledge the mahi of the key people and organisations who have been part of our journey and have been instrumental in the creation of Te Hononga and nib Reo Ora.
Tohu Toi Ora
Tohu Toi Ora is an accreditation designed to recognise medical providers who nib, together with Ngāti Whātua Ōrākei, believe promote a culturally responsive and inclusive health care environment for Māori.
Beyond just Māori health providers, accreditation is based off responses to a questionnaire about their approach to care for Māori patients, and support of Māori culture and health.
Also called the Toi Ora tick, members will see this mark next to the name of accredited providers when they use our Find a Provider directory.
Kōrero mai
Let's talk
If you’d like to have a kōrero about how nib and Toi Ora could work for you, please get in touch by completing our form.
Tono mai ināianei
Enrol now
You may already be able to enrol for nib cover based on your iwi:
Te mahi a nib i te hapori
nib in the community
From fun whānau events, to Māori health initiatives, to educational webinars on hauora, nib loves getting involved in the community.