Claims

Online self-service

Login or register for my nib to manage your policy online, including to submit all your health claims for procedures that have already taken place and to request a pre-approval for a procedure that has yet to take place.

You will need scanned copies or photos of your documents to complete an online claim or pre-approval. If you don't have scans or photos of your documents, please claim by email or post.

Make a claim

Make a payment request for procedures that have already taken place, including your pre-approved claims.

Make a claim Register now

Request a pre-approval

Before having any surgery, private hospitalisation, chemotherapy, radiation therapy, diagnostic investigation (including CT and MRI), and/or a specialist consultation we recommend you request pre-approval, so that you’ll know that the procedure you require will be covered and to make claiming afterwards even easier.

If your procedure is taking place within five days, please call our Claims team on 0800 123 6420800 123 642.

Request a pre-approval Pre-Approval Request a pre-approval Register now

Claiming by email or post

Follow the steps below if you prefer to complete a paper claim form to make a payment request for procedures that have already taken place, including pre-approved claims, or to request a pre-approval before having any surgery, private hospitalisation, chemotherapy, radiation therapy, diagnostic investigation (including CT and MRI), and/or a specialist consultation.

  1. Download the Claim and pre-approval form 50.5 KB PDF or call us on 0800 123 6420800 123 642 to request a copy.
  2. Fill out all sections of the form that apply to your claim or pre-approval.
    Download the Claim form guide 420.3 KB PDF for help on the sections you need to complete.
    If you need any extra help, call us on 0800 123 6420800 123 642.

  3. Sign the back page of the form.
  4. Attach any additional information requested in each section of the form that applies to you, including original invoices and receipts. If you send us copies, please retain the original documents in case we require them later.
  5. Send us your claim form, with the additional information needed, to:
    Email: claims@nib.co.nz
    Post: nib nz limited
    PO Box 91 630
    Victoria Street West
    Auckland 1142


Claims Checklist

Before you make a claim or request a pre-approval, ensure you have the following information:

  1. Invoice marked paid or receipt for each claim item, or estimate of costs if you haven't had the procedure yet
  2. Referral letter and/or medical report from your GP or other health provider
  3. Specialist letter, if applicable
  4. ACC decision letter and ARTP-Assessment report, if applicable
  5. You will also need your bank account details for a refund, if applicable