How nib’s proactive programmes support your wellbeing
Managing your everyday wellness with nib
At nib, we believe health insurance is at its best when it supports you in your everyday life as well as being there for those bigger medical events. We want to empower you with the practical, proactive tools you need to help boost your energy, protect your long-term wellbeing, and truly thrive.
Each year, tens of thousands of our members engage with our wellbeing and health management services. In FY25 alone, more than 21,700 members engaged with an nib health and wellbeing tool or health management programme, reflecting rising demand for support that extends beyond claims to everyday health management.
Prevention plays a critical role in improving health outcomes for Kiwis as taking a proactive approach to health helps people maintain their wellbeing, reduces the likelihood of serious illness, and supports a better quality of life.
What are nib’s wellbeing and prevention programmes?
At nib, we offer 11 Health Management Programmes ranging from Heart health, Woman's wellness, Cancer care and prevention to Healthier Living and Joints. These programmes are designed to support eligible members make simple lifestyle changes to minimise health risks and improve their health and wellbeing.
A key part of this offering is health coaching. Our two friendly health coaches, who are also Registered Nurses with over 40 years of experience between them, are here to connect you with the right clinical support, helping you break down medical advice into simple, everyday steps.
From July 2024 to June 2025, nib’s health coaches supported 192 members, with each member able to access up to six 45‑minute calls. This hands-on support included helping members:
navigate their healthcare journey
build confidence to make informed decisions about wellness
manage chronic conditions earlier.
Our focus is on supporting better health outcomes before more serious issues arise.
Award-winning care for Kiwi
This preventative approach is reflected in the work of nib Clinical Advisor and Health Coach Rebekka Costello, who was named the Health Coaches Australasia and New Zealand Association (HCANZA) Health Equity Award Winner for 2025.
The award recognises Rebekka’s contribution to advancing health equity programmes and coaching aimed at improving access, outcomes and support for underserved communities.
Rebekka, a former Emergency Department Registered nurse, says coaching plays an important role in bridging gaps in the healthcare system.
She shares the example of supporting Aroha*, a young mother of three, who was facing an early cancer diagnosis and a high-risk surgery.
nib supported her to access mental health services, connected Aroha with private specialists, and worked through practical lifestyle goals like sleep and nutrition.
Thanks to this wrap-around care, Aroha successfully prepared for surgery, reduced her chronic pain, and returned to day-to-day life with greater confidence and stability.
Take control of your health journey
At nib, we want to make sure you are fully supported with the right proactive tools and resources to look after your health, long before you ever need to make a claim. We’re here to help you stay well, stay informed, and navigate your healthcare journey with total confidence.
Your coach makes you better at sport. Our coach makes you better at health. If you’re ready to take a proactive approach to your wellbeing, explore how our everyday wellness benefits and health management tools for eligible members can support you and your whānau today.
*Name has been changed for privacy reasons. This reflects the individual experience of this nib member.