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nib teams up with Tend in ground-breaking digital healthcare partnership

24 Nov 2020

Tend partnership

We've teamed up with digital-first healthcare provider, Tend to offer eligible nib members unlimited access to Tend’s GPs through a secure app on their smartphone.

Our CEO, Rob Hennin, says the partnership, which is a New Zealand health insurance first, enables nib members to be more proactive about their health and wellbeing by providing an affordable and convenient way to see a GP.

“At nib, we share Tend’s vision of making New Zealanders the healthiest people in the world. To do this, we need to be making it as easy as possible for Kiwis to talk with a doctor wherever they are and whenever they need to,” says Mr Hennin.

“We also need to be encouraging more New Zealanders to be taking a preventative and proactive approach to their healthcare, and this means thinking differently about how we deliver health services.

“That is why we are huge advocates of digital healthcare because it helps address many of the barriers preventing people from seeking medical advice. Our new partnership with Tend means our members no longer need to take time off work, travel across town and sit in a waiting room when they are sick. Instead, seeing a doctor will be easy.

“Best of all, the partnership delivers eligible nib members a simple claimless experience. There will be no need to make a payment, collect receipts or make claims. This will happen seamlessly behind the scenes - all they need to do is simply make an appointment through Tend.”

Mr Hennin said the partnership would allow members to stay healthy, while staying home which has become increasingly important with the advent of COVID-19.

“The pandemic has dramatically changed the way Kiwis access and receive healthcare treatment which really demonstrates what the future of healthcare delivery can look like,” Mr Hennin said.

“This partnership demonstrates nib’s commitment to supporting digital health solutions and technology to support better accessibility and personalised healthcare as well as deliver better health outcomes for our members,” he added.

Tend co-CEO Cecilia Robinson says Tend is excited to be teaming up with a leading health insurer to provide nib members access to a gold standard digital-first primary health service.

“Tend is a ground-breaking healthcare service that delivers GP services through a purpose-built app on your smartphone and is as simple to use as Netflix or Instagram,” says Robinson.

“Like nib, we want to empower Kiwis to take greater control of their healthcare by allowing them to see to a doctor when they want, how they want and where they want, including from the comfort of their home.

“Through the app, eligible nib members will be able to talk with a doctor or nurse as easily as if they are sitting in the room with them. They’ll also be able to receive e-prescriptions, test results or laboratory forms directly to their smartphone.

“Many common medical conditions can be managed through virtual consultations, including minor ailments, various chronic conditions, follow-up consultations and the initiation of laboratory investigations and repeat prescriptions.

“If an in-person consultation is required or desired, patients can simply make an appointment to visit Tend’s state-of-the art clinic for a physical examination.”

Just over three weeks since launch, Cecilia Robinson says Tend is far exceeding expectations.

“Around 70% of people who begin our signup process finish setting up their Tend account (consumer app benchmarks would be between 15-30%) and it’s taking most people around one minute to book an appointment with one of our doctors.”

Mr Hennin says nib employees and their families have been trialling Tend before it is rolled out to members and the response to the service had been overwhelmingly positive.

“Feedback to date highlighted that users really resonate with the convenience and ease of using the app,” he said.

The Tend exclusive 12-month subscription model will be offered to eligible nib members with GP cover from January 2021. To check if you are eligible please contact us.

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