Our Contact Centre will be closed between Saturday, 24 – Monday 26 October for the Labour Day long weekend. The easiest way to manage your health cover is to login to your nib account.

Contact us

0800 123 6420800 123 642
Mon to Fri 8am - 5.30pm
0800 123 6420800 123 642
Mon to Fri 8am - 5.30pm
0800 888 6420800 888 642
Mon to Fri 11am - 7pm

nib nz limited
PO Box 91 630
Victoria Street West
Auckland 1142
One-off online payment

Our bank account details are:

  • Account name      nib nz limited
  • Account number  06-0237-0874590-00

Please include the following details so we can match your payment to your policy:

  • Your initial and surname in the Particulars field
  • Your policy number in the Reference field

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It is important to us that you are happy with your policy and our service. However, if you have a problem, please let us know so we can fix the situation quickly and fairly.

To make a complaint please follow the steps below.

Concerns can often be resolved straight away by talking to us. In the first instance, contact the person who handled your enquiry or claim and explain the situation to them. If you have any information we aren't aware of that would help us review the matter, please let us know by emailing [email protected] or by calling 0800 123 642.

If you haven’t reached a resolution after speaking to the person who handled your enquiry or claim, ask to speak to their Senior Team Member or Team Leader. This person will consider your concerns and carry out a full investigation. They will contact you with an update on progress within 48 hours after first speaking to you.

If you still don’t feel your concerns have been resolved, please provide your complaint in writing, using the form below so it can be reviewed by our Complaints Committee.

Submit a complaint to nib

Personal details

Complaint details

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