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It is important to us that you are happy with your policy and our service. However, if you have a problem, please let us know so we can fix the situation quickly and fairly.

To make a complaint please follow the steps below.

Concerns can often be resolved straight away by talking to us. In the first instance, contact the person who handled your enquiry or claim and explain the situation to them. If you have any information we aren't aware of that would help us review the matter, please let us know by emailing [email protected] or by calling 0800 123 642.

If you haven’t reached a resolution after speaking to the person who handled your enquiry or claim, ask to speak to their Senior Team Member or Team Leader. This person will consider your concerns and carry out a full investigation. They will contact you with an update on progress within 48 hours after first speaking to you.

If you still don’t feel your concerns have been resolved, please provide your complaint in writing, using the form below so it can be reviewed by our Complaints Committee.

Submit a complaint to nib

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