nib and OnePath
Welcome OnePath Medical policyholders
On 1 December 2015, nib acquired the OnePath medical business. After 1 December, OnePath managed your medical policy on behalf of nib while we transitioned the business across to nib. From 27 June 2016, nib has taken over all aspects of the day–to-day management of your policy.
We’re very pleased to welcome everyone who has a OnePath Medical policy, to the nib family.
We’re New Zealand’s second largest health insurer, and are excited to offer Kiwis a range of health insurance products that are easy to understand, easy to claim on and most of all good value.
Our customers can be confident in our knowledge and experience. Covering over one million people in New Zealand and Australia, nib has been providing medical insurance for more than 60 years.
Please see the FAQs below for more information, or speak to your adviser. You are also most welcome to contact nib directly on 0800 123 nib (642).
FAQs for OnePath Medical policyholders
For most customers, your premium will continue to be the same.
If you have life insurance products with OnePath, your premiums will be split so the life insurance component is paid to OnePath and the health insurance component is paid to nib.
For some customers there will be a small rounding change (up or down) to the premium payments. In most cases this will be only one or two cents for each premium payment for the current policy year.
In most cases nib and OnePath have taken care of the work to transfer your medical insurance payments to nib.
If you pay by a method that requires you to transfer your medical insurance payments across to nib (e.g. cheque or Automatic Payment), this is detailed in your correspondence from us sent in June 2016.
Before having any surgery, treatment or investigations we recommend you request pre-approval, so that you’ll know the procedure you require will be covered. For pre-approval or to make a claim, register for my nib at nib.co.nz/register and follow the easy instructions.
You can also claim by email or post. For more information about making a health claim, head to nib.co.nz/claims
Your Policy Schedule, Acceptance Certificate or Renewal Certificate (whichever is the most recent) contains information on what your policy includes, who is covered on your policy and whether there are any exclusions on your policy.
Register for my nib at nib.co.nz/register to access information about the benefits covered by your policy, whenever you need.